Contact The Artivorin Desk

Two addresses, two jobs. Sending an order question to the website inbox is the commonest reason a reply takes three days instead of one call.

The order desk holds the orders. It belongs to the operation that takes the payment and ships the parcel, and it is the only party that can look up a transaction, so anything involving money, an address or a box goes there first and by telephone.

This website’s inbox reaches the editorial side. It can correct a figure, explain where a number on a page came from, answer a question about what the label says, or take a privacy request. It cannot see a single order, and it will never ask you for a card number.

Neither form submits anywhere. Use the telephone number or the email address above, which is faster in both directions and leaves you with a record of what was said.

Ask for the returns address on the same call as the authorisation. Both take about a minute to get and neither can be assumed.

One thing worth knowing before anybody discovers it themselves. The seller behind this product publishes four addresses across three states: a New York office, a separate New York returns address, a Los Angeles area code on the order number and a Colorado fulfilment address on its info site.

That spread is ordinary for a drop-shipped supplement, where the company, the warehouse and the call centre are frequently three different operations in three different places. It is printed here rather than left for somebody to find, because a buyer expecting one address and meeting four is entitled to wonder, and the explanation is duller than the discovery.

Six questions this desk is asked regularly. Saying which of them it cannot answer is more useful than producing an answer that sounds confident.

The pattern is that anything requiring a judgement about a person belongs to somebody who can examine them, and anything requiring a fact about the capsule belongs to the manufacturer. What this desk can do sits between the two: read the label properly, verify the research, publish both, and pass a question up the chain when it has to.

Where an answer does come back from the manufacturer, it goes on the relevant page with the date it arrived, and the about page sets out how that correction process runs.

• A telephone call to the order desk is the fastest route to anything involving an order, and it is the only route that can resolve one in a single conversation.
• An email to the order desk is answered in the order it arrives. Include the order ID in the subject line and it will be matched before it is opened.
• The website inbox is read Mon–Fri 9:00am–5:00pm ET. A correction with a quoted sentence and a source is usually made within the week.
• Nothing here will ever ask you for a card number, a password or a copy of an identity document by email. A message that does is not from this desk.
• A privacy request is handled by the website inbox and answered in writing. What data this site holds is set out on the privacy page.
• Nobody at either address can give medical advice, and nobody here will pretend otherwise.

The last of those is worth one more sentence. Questions about whether this product suits a particular person, alongside a particular medicine, are genuinely common and this desk answers them by pointing at the published research rather than by giving an opinion. The side effects page names the four documented interactions with a source against each, which is more useful than anything a retail desk could say on the telephone.